Returns and Refunds Policy

Our Commitment to You

At ggsupplies.net, we’re committed to providing high-quality pet supplies and ensuring your satisfaction with every purchase. We understand that sometimes things don’t work out perfectly, so we offer a hassle-free return and refund policy for your peace of mind.

Eligibility for Returns

  • Unopened and Unused Items: You may return most new, unopened, and unused items within 7 days of delivery for a full refund.
  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will gladly replace the item or issue a full refund, including any shipping costs.  

Items Not Eligible for Return

  • Opened or Used Items: For sanitary reasons, we cannot accept returns on opened or used items, including food, treats, litter, bedding, and grooming products, unless they are damaged or defective.
  • Perishable Items: Perishable items, such as live food or medications, are generally not eligible for return.
  • Personalized or Custom-Made Items: Personalized or custom-made items cannot be returned unless they are damaged or defective.

Return Process

  1. Contact Us: Initiate a return by contacting our customer support team via email at admin@ggsupplies.net. Please provide your order number and reason for the return.
  2. Return Authorization: Our customer support team will provide you with a return authorization number and instructions on how to return the item.  
  3. Packaging: Pack the item securely in its original packaging, if possible. Include a copy of your order confirmation or invoice.
  4. Shipping: Ship the item back to us using a trackable shipping method. You are responsible for the return shipping costs, unless the item is damaged or defective.  

Refunds

  • Processing Time: Once we receive your returned item, please allow 5 business days for us to process your refund.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Shipping Costs: Original shipping costs are non-refundable, unless the item was damaged or defective.

Exchanges

  • Contact Us: If you would like to exchange an item for a different size, color, or product, please contact our customer support team.
  • Availability: Exchanges are subject to product availability.

Damaged or Defective Items

  • Contact Us Immediately: If you receive a damaged or defective item, please contact us immediately.
  • Documentation: Provide photos or videos of the damaged or defective item.
  • Resolution: We will gladly replace the item or issue a full refund, including any shipping costs.

Contact Us

If you have any questions or concerns about our returns and refunds policy, please don’t hesitate to contact us:

  • Email: admin@ggsupplies.net

Thank you for shopping with us!